Updated July 14, 2020
We are monitoring the changing situation daily and will continue to update this information as needed. We at NJFO remain committed to delivering on our mission to bring the joy of world-class live musical experiences to audiences in central New Jersey and beyond. Please be assured that we plan to be back as soon as we possibly can!
Our Promise to You
We truly value the commitment you make when you purchase a ticket to one of our events and we promise to be your trusted partner.
We are committed to keeping our audiences, musicians, guest performers and staff safe while bringing you the best music
If an event needs to be cancelled, we will let you know as soon as possible, providing you with the choice of flexible and easy ticket exchanges, gift certificates or tax- deductible donations.
We pledge to be considerate and accommodating should you feel you are unable to safely attend an event for which you have purchased tickets.
You are the reason we are here - this season and in future seasons – and we hope that you will join us on our musical journey as we navigate through the 2020–2021 season together.
An Important Message From NJFO President [add link to Keith Hertell letter]
COVID-19 Frequently Asked Questions
Facts and questions related to the cancellation and rescheduling of concerts impacted by the (COVID-19) coronavirus pandemic.
Have the March and June concerts been cancelled or rescheduled?
Almost all of our distinguished guest singers and soloists who were originally scheduled to appear in March and May have committed to partnering with us once again in the 20-21 season. We are therefore planning to reschedule both events (Opera’s Ultimate Odd Couple and Russian Nights with pianist Andrew Tyson.)
I have tickets to a cancelled or rescheduled event, what do I do?
We would like to offer you the following options regarding your concert tickets:
Exchange your tickets for any performance in the 2020–21 season. We are happy to offer flexible ticket exchanges and waive all exchange fees.
Donate your ticket as a tax-deductible contribution. As a nonprofit arts organization, the NJFO relies on the audiences we serve, and in these challenging times, we need your support more than ever. By donating your tickets, you are providing vital support for the music and musicians that inspire and connect our communities.
If you would like to discus your ticket options or have questions, please contact NJFO Patron Services at firstname.lastname@example.org or 908-232-9400. Due to the Covid-19 situation, you may experience a delay but please be assured that we will return your calls and emails as soon as possible. We appreciate your patience and understanding during these challenging times.
When will the new 2020-2021 season be announced?
NJFO will continue to monitor updates from the Centers for Disease Control and Prevention (CDC), New Jersey Department of Health and our venue partners about this global health pandemic, and we will announce concerts, events and community activities once we are confident a safe environment can be shared by everyone. We will shortly be announcing a wonderful new season program, scheduled to begin, as usual, in October. Please stay tuned for details.
What are you doing to ensure the safety of patrons?
The health and well being of our patrons, musicians, guest artists, volunteers and staff is our foremost consideration as we prepare for the 2020-2021 season. We will be working closely with local health experts and officials as well as our venue partners to develop and implement plans for a set of concert protocols that incorporates all recommended health and safety guidelines. We will provide a comprehensive list of the safety precautions NJFO will be taking to ensure your well being.
When will tickets for the new season go on sale?
Tickets for concerts, events and community activities will go on sale once we are confident that our concert safety protocols can be fully implemented and a safe performance environment can be shared by everyone. Please stay tuned for details.
What happens if tickets go on sale for the new 20-21 season and a performance has to be cancelled?
If an event needs to be rescheduled or cancelled, we will let you know as soon as possible, providing you with the choice of a flexible, no fees ticket exchange or donation opportunity.
What if I buy tickets for an event and then decide that I don’t feel comfortable attending?
We will continue to offer flexible ticket exchanges based on the situation at that time. Simply email NJFO Patron Services or call 908-232-9400 to exchange your ticket(s) for a future performance.
How can I continue to support NJ Festival Orchestra?
There are two additional ways you can continue to support NJFO during these challenging times
Make a donation
As a nonprofit organization, we rely on the generous support of our members and donors to help fulfill our mission – now more than ever! Your gift will play a critical role in supporting the orchestra and musicians as we navigate the significant, ongoing impact of the COVID-19 situation and grapple with how to stay afloat financially. At this extraordinary moment in history, your support has never been more important. Thank you.
Purchase a gift certificate
Treat your friends, family, neighbors, and co-workers to the special joy of live music! Or show your appreciation to our frontline workers with a gift of music! NJFO gift certificates never expire. To purchase a gift certificate email email@example.com or call 908-232-9400. It’s easy to redeem NJ Festival Orchestra gift certificates - simply call NJFO Patron Services at 908-232-9400, or redeem in person at our office 224 East Broad St. Westfield NJ.
If I have questions about anything related to Covid-19, how can I get in touch with someone at NJFO?
The NJFO Administrative office is currently closed, but our staff members are working remotely. Please email firstname.lastname@example.org or call 908-232-9400. Due to the Covid-19 situation, you may experience a delay but please be assured that we will return your calls and emails as soon as possible.