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Frequently Asked Questions

  • Can I bring my children to the concerts?
    NJ Festival Orchestra concerts are appropriate for adults and older children, as silence is required throughout the performance. Most concerts are not recommended for children younger than age 8. Audiences of all ages are welcome at holiday programs for families.
  • What do I do if I lose my tickets?
    You will receive replacements for lost tickets, free. Just call Patron services on (908) 232-9400 and we will have a duplicate set waiting for you when you arrive for your concert. If you arrive at a concert without your tickets, passes for exact seat locations are available at the venue box office.
  • How can I donate my tickets if I can’t attend a performance?
    Donate your tickets by calling (908) 232-9400 up to one hour prior to the performance. The total ticket value is tax-deductible to the extent permitted by law. If you reach us after hours, leave a message regarding your ticket information and we will handle the donation for you.
  • How can I exchange my tickets if I can’t attend a performance?
    For your convenience, we offer ticket exchanges for all concerts, subject to availability. We encourage you to exchange your tickets as early as possible. Exchange requests must be received by Patron Services 24 hours in advance of the performance date.
  • Can I take pictures or make recordings?
    No. Photography, sound recording and videotaping are not permitted at any of our venues or concerts. Photos can only be taken with handheld devices when the performance isn’t in progress.Photographic, sound, or video recording of any performance without the written permission of NJ Festival Orchestra is strictly prohibited.
  • What happens if you cancel a concert due to inclement weather?
    Every effort is made to ensure that concerts are not canceled due to inclement weather. Generally, if the Orchestra can get to a theater, the concert goes on. If the concert is to be postponed or canceled, and our staff will attempt to reach every ticketholder by phone and by email. A recorded message will be left on the office line 908 232 9400 advising that the concert has been canceled. If weather or road conditions in your area prohibit you from traveling safely, you may exchange your tickets for other concerts within the same season. You must call Patron Services before the start of the concert to exchange tickets.
  • Are your venues accessible?
    Yes! Click here to learn more.
  • How can I learn more about the program?
    Selected NJ Festival Orchestra Westfield presentations begin with pre-concert talks to guide you through the music you are about to hear, providing an entertaining and enlightening look at the repertoire and composers before the performances even begin. Arrive one hour early for these talks which are free for all ticket holders.
  • What should I wear?
    NJ Festival Orchestra has no specific dress code—the most important thing is that you are comfortable.
  • When do I applaud?
    Participating in a rousing ovation at the concert’s end is thrilling, but sharing your excitement between movements of a classical work might distract the artists. If you are unsure about when to applaud, a good rule of thumb is to follow the lead of other audience members. In most classical concerts, the audience only applauds at the very end of a piece. In general, musicians and your fellow listeners prefer not to hear applause during the pauses between movements, so they can concentrate on the progress from one movement to the next. Not sure when the piece is over? Watch the conductor, who will lower the baton at the conclusion of a work. When in doubt, it’s always safe to wait and follow what the rest of the audience does.

*Click on a question to reveal the answer.

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